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* Excludes vouchers, tuition products, sale items and Flyfish Europe products (Simms, Scientific Anglers, Waterworks Lamson, Scott and C&F).
Sportfish (‘us’ or ‘we’) is a trading name of Farlows Limited, which is registered in England No. 03549429. Our VAT number is 762 4465 20 and our registered office is 9 Pall Mall, London, SW1Y 5NP. The term ‘you’ refers to the user or viewer of our website.
Making a Purchase & the Contract
Making a purchase is simple. Browse our online shop, add the desired items to your basket, then either review your shopping basket or proceed directly to the checkout. To place an order you are required to complete our simple checkout process; you will be guided through the required stages and asked to input your data to complete the transaction. Please ensure you pay full attention and ensure your details are correct before placing an order. Upon placing your order, we will send you an order acknowledgement email which advises you that we’ve received your order request and will provide you with a reference number. You may also place orders via telephone, fax or post.
When your order is ready, we will send you a despatch confirmation email. It is at this point that we accept your order, you are charged and the contract between Sportfish and yourself is formed. All orders are subject to availability and we reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and our secure server.
We accept most credit/debit card payment and PayPal. If you are shopping from abroad, please note we will charge you in GBP and your card issuer will convert this from their end.
We do not charge for any item until it is ready to dispatch.
Age Restricted Items
We will not supply knives or potentially offensive articles to anyone under the age of 18 years. Furthermore, it is an offence for anyone under the age of 18 years to purchase or attempt to purchase such items. By ticking the box you are confirming you are over 18 and agree to our terms and conditions.
If your item is not in stock, we will notify you and back order it for you. Please contact us immediately if you do not wish for this to happen. Back ordered items are not charged until they are shipped, and if a back ordered item is part of a larger order that you have already received, no additional postage will be charged.
Sportfish shall not be liable in any way for any loss or damage arising directly or indirectly for the delivery of goods being delayed, prevented or for any other reason beyond our control including the acts of any third parties we use to fulfil an order or service. Furthermore, in no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.
Sportfish will deliver ordered goods to the delivery address supplied whilst submitting an order. Availability permitting, orders will despatched for delivery within the stated time frame. The despatch of goods constitutes our duty of fulfilling the contract. If you receive delivery notification but no delivery has been made, or are unfortunate to receive a damaged item, please contact our customer service team immediately. This will allow us to assist you immediately and arrange a replacement or refund where applicable. With any delivery we do advise that you check the goods upon arrival before signing for the delivery. We can accept no liability for costs incurred by late deliveries, or for any other reason. If you refuse a delivery for damage or other reasons, please notify our customer service team immediately. For more information and for charges, please see our delivery schedule.
Returns, Refunds & Exchanges
We want you to be happy with everything you buy from us. If you are not completely satisfied with any of the goods you have purchased then please notify us immediately and return them to us within 28 days for a full refund. Full details can be found on our refunds & returns policy.
Sportfish has the discretion to update our terms and conditions at any time. If any changes are made we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review our terms and conditions periodically and become aware of modifications.
Last Updated 2nd January 2014