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Sportfish Refunds, Returns and Exchanges Policy

Sportfish's main priority is to ensure that you are completely satisfied with your purchase from us.  In any unlikely event that you are not, you may return the goods back to us within 28 days of the purchase date for a full refund or an exchange. Goods can be returned back to us for any reason, provided they are returned unused, in pristine original packaging and with a valid receipt. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original purchase and due to banking restrictions cheque payments can only be refunded at least 14 days after the original purchase date.

General Returns and Exchanges

If you find your purchase unsuitable for any reason or the size you have selected does not fit, we will exchange it (subject to stock availability) or refund the cost of the item.  To enable us to do this, please complete the returns form specifying clearly if you require a refund or an exchange. It is your responsibility to send this back to us at your cost, and within 28 days of purchase, ensuring that:

  • The goods are in a new and unused condition, with all original packaging and labelling enclosed
  • The original purchase receipt or invoice is enclosed

Download our returns form, complete and return your goods to:
Returns Department
Sportfish
Winforton
Hereford
HR3 6SP

Faulty Goods Returns or Exchanges

If an item is found to be faulty or damaged, this is our responsibility. Please send it back to us with a copy of the invoice, a completed returns form explaining what is wrong and a reciept of postage costs. If a fault or damage is found we will reimburse you the postage.

In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt.  We regret that we are unable to process items that do not meet with these criteria and we will return such items back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.

Download our returns form, complete and return your goods to:
Returns Department
Sportfish
Winforton
Hereford
HR3 6SP

*Important Advice Returning Goods By Post: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transmit.

In-Store Returns

If you live close to one of our stores, simply take your goods along with the original receipt into any of our stores - Winforton, Reading or Farlows.
If you require a refund then the staff will issue a refund on the spot, or you can browse our store and exchange your purchase for an alternative product.

As with postal returns, store returns must be made within 28 days, refunds will be processed using the original payment method, and the goods must be in a new and unused condition, with all original packaging and labelling enclosed. Faulty goods will be dealt with as per the terms outlined previously in this policy.

If you have any questions regarding our return and exchange policy, or require any further information please contact our returns department  where we will be happy to help you with your queries.

Email : returns@sportfish.co.uk
Telephone : 01544 327 111

Updated 19th November 2013

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