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Rod Warranty

Sportfish is dedicated to your satisfaction.  All of your purchases are covered by our comprehensive guarantee.  Should you have any problem at all with any of your purchases please do not hesitate to contact us and we will do our best to put things right.

Need Help?

For help and information please contact Sportfish on 01544 327111 or email [email protected]

Below are details of our suppliers/manufacturers for majority of the major fishing rods that we sell.  Some of the rods can be sent directly back to the manufacturers and they will deal directly with yourselves regarding the repair or replacement rod.

*All the relevant information below has been taken from each of the suppliers websites.


Sage

Every new Sage rod is covered by their lifetime, original owner warranty.  This warranty is limited to repair and replacement of the rod and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod, or damage during the assembly of a blank into a finished rod.

Sage reserves the right to determine whether to repair or replace any Sage Product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colours and components may vary between original and replacement parts.

Contact : Guide Fly Fishing
Tel : 01977 681 300

Read more about Sage Rod Warranty »

View our full range of Sage Fly Fishing Rods »


Hardy & Greys

 As an owner of a Hardy carbon/glass fibre rod, you are entitled to take part in the Worldwide Extended Warranty  product repair service. To do so, you need to register your rod within 60 days of purchase at www.hardyfishing.com or www.greysfishing.com. You will receive an email confirming your registration. Customers are requested to retain a proof of purchase to aid with the claims process.

Once you have registered to take part in the WEW Product Repair Service you will be entitled for the lifetime of the product to the repair or replacement (at Hardy & Greys discretion) of damaged, broken or defective sections of your rod in accordance with these terms.

A handling and repair/replacement fee will be chargeable for each claim made under the WEW Product Repair Service. For current charges see this link or contact Hardy & Greys customer service department.

Discontinued models: where a damaged, broken or defective section of your rod is from a discontinued line, they may at their discretion offer you a comparable rod from their current range in line with their fee structure.

Broken Sections : For tips, you need only send the bottom 10cm/4ins, for middle sections, the bottom and top 10cm/4ins. For the butt section, the spigot and top 5cm/2ins. Hardy will match a new replacement to the broken section. When returning broken section, you must state model, length, line size and rod serial number. Please advise daytime telephone number and daytime delivery address.

In the event of a claim, send your rod section(s) with your payment, securely packaged to:

Customer Services Department,
Hardy & Greys Limited,
Willowburn,
Alnwick,
Northumberland,
England
NE66 2PF

Tel : +44 (0)1665 602771
Fax : +44 (0)1665 602389
Email : [email protected]

Read more about Hardy & Greys Rod Warranty »

View our full range of Hardy Fly Fishing Rods »

View our full range of Hardy Lure Rods »


Speyworks & Purecast

In addition to your statutory rights in the UK Speyworks offer the following warranty ensuring you, the original owner, enjoy the highest standards of customer care.  In order that the warranty for the rod is effective you must complete the card and register with us within 60 days.  This warranty only applies to the original owner.

  • 5 years repair or replacement warranty in the event of manufacturing defects from the purchase date.
  • Replacement of any single rod section for a small charge for five years from purchase date.  To make a claim please enclose full contact details together with a brief note explaining the nature of the problem when returning a rod under this warranty scheme.
  • Ordinary wear and tear or lost sections are not covered.  This inlcudes guides worn prematurely by damaged fly lines.
  • Colours may vary between original and replacement parts.
  • Speyworks reserve the right to vary the cost of replacement sections without notice.

In the event that a warranty claim is made after the relevant rod model has been discontinued, Speyworks reserve the right to repair or replace the rod at a reasonable codt with a current model.

Return the damaged/faulty rod back to Sportfish, Winforton, Hereford, HR3 6SP

Tel : 01544 327 111
Email : [email protected]

View our full range of Speyworks Fly Fishing Rods »

View our full range of Sportfish Fly Fishing Rods »


Guideline

When you buy a Guideline rod, you are covered by their special GL-warranty.  If you are unlucky and an accident happens, they will do theirbest to help you out as quickly as possible.

*This is how it works: Send or bring the broken piece of your rod together with a copy of your receipt to your dealer. If they have your rod-model in stock, you will get a new piece at once. If not, they will make sure it is delivered to the shop within a week.

All claims and support issues should go through your dealer. In some cases this might not be possible due to your location or other logistical matters.

Send to :
Guideline Sweden AB
Flojelbergsgatan 7B
431 37 Molndal
Sweden

Tel : +46 31 92 36 50
Fax : +46 31 92 46 87
Email : [email protected] 

Read more about Guideline Rod Warranty »

View our full range of Guideline Fly Fishing Rods »


Orvis

The Orvis fly rod 25Year Guarantee means they fix your broken rod.  If they can't fix it, they replace it, no questions asked.

Orvis were the first rod company in the world to offer a guarantee.  Purchase an Orvis graphite rod and, for a quarter of a century, they'll repair your rod no questions asked. If they can't repair it, they will choose a current rod of at least equal value to replace it. Either way, your investment is assured. For rods manufactured after January 2003, there will be a nominal handling charge of £20. By purchasing an Orvis rod, you have placed your trust in our commitment to quality. The 25-year Guarantee is their thank you.

If your rod breaks:

How long will it take?

Orvis will return your rod to you, as good as new, usually in three to six weeks*.

Purchase an Orvis Helios, Hydros, Access, Superfine, Clearwater II, or Custom rod and Orvis will repair or replace it no matter what the reason, for a quarter of a century. Step on it, close the door on it, run over it with the car-it doesn't matter, we'll fix it. If they can't repair it, they'll choose a current rod of at least equal value to replace it. Your investment is assured for a nominal shipping and handling charge.

*The turnaround time for a rod repair can vary greatly. A simple repair done outside the peak fishing season can be turned around in three days, and 94% of all our repairs are done in less than a week. A more complex repair done in peak season, or if the parts are hard to come by, can take as much as 3-6 weeks. If you are in urgent need of a rod to keep fishing, Orvis can loan you one for the duration.

View our full range of Orvis Fly Fishing Rods »


G.Loomis

G.Loomis rods, custom rod blanks and Syncrotech fly reels are covered by a limited warranty against defects in workmanship and materials for the lifetime of the original owner. GL pushpoles, Venture (Adventure) fly reels, Premier Rods (PMR) and GL fly rod outfits are covered against defects in workmanship and materials for a period of one year from the date of purchase.

*Sales receipt or proof of purchase is always required.

The company called Felindre Services (Shimano) which is based in Swansea oversea all enquires regarding Loomis flyrods.

Tel : 01792 796 584

View our full range of G.Loomis Fly Fishing Rods »


Wychwood

At Wychwood they believe in a fair, unconditional after sales policy.  Should the worst happen with your rod is damaged in any way they offer replacement sections available for purchase from your local Wychwood retailer or the Wychwood Customer Services department for the life of your rod.

Tel : 01527 587412
Fax : 01527 587402
Email : [email protected]

View our full range of  Wychwood Fly Fishing Rods »


Snowbee

Snowbee Fly  Rods & Spinning Rods come with an Original Purchaser Lifetime Guarantee.
This guarantee is limited to the Original Purchaser and is not transferable to future owners.  The rod should be registered with Snowbee (UK) Ltd or their appointed agent, in the counrty of purchase, within 30 days of purchase.

Should the rod in question be discontinued, it will normally be replaced with a new model, up to a similar value, or there is the option to "trade-up" to a rod of a higher value, by paying the handling/postage fee, plus the differnece in value between the 2 models.

Send To :
Snowbee (UK) Ltd
Drakes Court Langage Business Park
Plymouth
PL7 5JY UK

Tel : +44 (0)1752 334933
Fax : +44 (0) 1752 334934 
Email : [email protected]


Read more about Snowbee Rod Warranty »


Redington

Every Redington Product is built to meet the highest quality standards. All new Redington Fly Rods purchased from an authorised Redington dealer, excluding the Crosswater series are covered by thier lifetime original owner guarantee.

For each claim the original owner must send the entire Redington product freight prepaid and insured to:

Warranty Department
Guide Flyfishing Ltd
Unit 5, Moor Lane Trading Estate.
Bishopdyke Road
Sherburn in Elmet
Leeds
LS25 6ES.

Tel : +44 (0)1977 681300
Fax : +44 (0)1977 689136
Email : [email protected]

Guide Flyfishing reserves the right to determine whether to repair or replace any Redington product covered by this warranty.  Redington Warranty does not allow for credit or any trading up arrangement.  Click below to view repair charges

Read more about Redington Rod Warranty »


Vision

Vision warrant that in the case of breakage for whatever reason, your Vision rod will be repaired or replaced with the nearest current model, during the first five years after purchase, applicable only to the original purchaser.

In the event of having to make a claim the rod must be returned together with its warranty card and original invoice or receipt from retailer including the relevant payment as specified below in link to cover return shipping insurance and processing to :

Warranty Department
Guide Flyfishing Ltd
Unit 5, Moor Lane Trading Estate.
Bishopdyke Road
Sherburn in Elmet
Leeds
LS25 6ES.

Tel : +44 (0)1977 681300
Fax : +44 (0)1977 689136
Email : [email protected]

Vision Warranty does not allow for credit or any trading up arrangement.

Read more about Vision Rod Warranty »

View our full range of Vision Fly Fishing Rods »


Shimano

All Shimano rods carry a two year warranty against manufacturing defect.
All items can be returned directly to Felindre Servicing (SAS). If you prefer, products can be returned via your tackle dealer. Please remember to provide proof of purchase or your warranty registration number in all instances.  Shimano will inspect and if they find a manufacturing fault they will repair/or replace Free of Charge.

Send To :
Felindre Servicing (SAS)
Felindre
Swansea
SA5 7ND

Tel : 01792 796584

Read more about Shimano Rod Warranty »

View our full range of Shimano Lure Rods »


Sonik

All Sonik rods are covered by our manufacturer’s warranty* against defects in material and workmanship.
Sonik warranty excludes normal wear and tear. Fly and Carp rods are covered by a five year manufacturer’s warranty, Spin, Sea and Boat rods are covered by a one year manufacturer’s warranty. Accidental rod damage is covered under their RAPIDEX Lifetime Rod Replacement Service.  Register your rod  within thirty days of purchase.

Where damage has occurred due to a defect in manufacturing, Sonik Sports Limited will, at their own discretion, either repair or replace the product at no charge (a claim handling charge may apply). They reserve the right to offer the nearest alternative from our current range in cases where the product has been superseded by newer models and replacement parts are no longer available.

Address warranty returns to:
Sonik Sports Limited
Warranty Service
Riverside Business Park
Coniston Court
Blyth, Northumberland
NE24 4RP

Tel : 0845-307-6262
Email: [email protected]

Read more about Sonik Rod Warranty »

View our full range of Sonik Lure Fishing Rods »


Thomas & Thomas

Their customer service will exude the same quality as their rods.

When you call or email Thomas & Thomas you will receive a prompt response. Even if you have a query that doesn’t relate directly to one of their products they will do their best to help you.

Thomas & Thomas
627 Barton Road
Greenfield
MA 01301
USA

Contact : Mr Trevor Bross
Tel : 01792 796584
Email : [email protected]

1527 5874121527 587412