Refunds & Returns Policy

Sportfish's main priority is to ensure that you are completely satisfied with your purchase from us. In any unlikely event that you are not, you may return the goods back to us within 28 days of the purchase date for a full refund or an exchange. Goods can be returned back to us for any reason, provided they are returned unused, in pristine original packaging and with a valid receipt. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original purchase and due to banking restrictions cheque payments can only be refunded at least 14 days after the original purchase date.

Online Returns and Exchanges

If you find your purchase unsuitable for any reason or the size you have selected does not fit, we will exchange it (subject to stock availability) or refund the cost of the item. To enable us to do this, please complete the returns form specifying clearly if you require a refund or an exchange. It is your responsibility to send this back to us at your cost, and within 28 days of purchase, ensuring that:

• The goods are in a new and unused condition, with all original packaging and labelling enclosed
• The original purchase receipt or invoice is enclosed

Download our returns form, complete and return your goods to:
Returns Department
Sportfish
Winforton
Hereford
HR3 6SP

Faulty Goods Returns or Exchanges

If an item is found to be faulty or damaged, this is our responsibility. Please send it back to us with a copy of the invoice, a completed returns form explaining what is wrong and a receipt of postage costs. If a fault or damage is found we will reimburse you the postage.

In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt.  We regret that we are unable to process items that do not meet with these criteria and we will return such items back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.

Download our returns form, complete and return your goods to:
Returns Department
Sportfish
Winforton
Hereford
HR3 6SP

*Important Advice Returning Goods By Post: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transmit.

In-Store Returns and Exchanges

We are happy to exchange or refund any non-sale item purchased from us that has not been used, has its original packaging and labels and is accompanied by its original receipt or proof of purchase, within 28 days of purchase. Any items bought in a sale or as a special offer may be exchanged or returned for credit within 14 days of purchase. Refunds cannot be given on sale or special offer purchases or on gift vouchers.

Items which have been used, altered or damaged in any way cannot be refunded or exchanged.

This policy is offered in addition to your statutory rights.

If you have any questions regarding our return and exchange policy, or require any further information please contact our returns department  where we will be happy to help you with your queries.

Email : returns@sportfish.co.uk
Telephone : 01544 327 111

Updated January 2019

Sportfish's main priority is to ensure that you are completely satisfied with your purchase from us. In any unlikely event that you are not, you may return the goods back to us within 28 days of the purchase date for a full refund or an exchange. Goods can be returned back to us for any reason, provided they are returned unused, in pristine original packaging and with a valid receipt. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.

Refunds can be made only to the original payment method used for the purchase. We cannot refund cash. Please allow 1-2 billing cycles for the refund credit to appear on your credit/debit statement or into your PayPal or other account.

Extended Christmas Returns Period

Any purchases made between 1st November 2023 and 21st December 2023 (final order date for pre-Christmas delivery) may be returned up to 31st January 2024 for a refund or exchange in a special Christmas gift extension to our standard returns policy.

Online Returns and Exchanges

If you are returning an item for an exchange or refund and the goods are not faulty you must do this within 28 days. Return postage costs are the responsibility of the customer. If you require an exchange, a further postage cost may apply. Please notify us immediately via email, download our returns form, complete and return your goods with your invoice/receipt to:
Returns Department
Sportfish
Winforton
Hereford
HR3 6SP

We will then process your exchange or refund upon receipt.

Please note that if you are purchasing from a non-UK country and you choose to not accept a delivery because of the additional importation costs levied by the authorities in your country then we reserve the right to deduct any shipping or postage costs incurred by us from the refund to you.

You may also return items in person at any of our stores. Please ensure you have your proof of purchase with you to allow us to process your return/exchange.

Important note: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit.

Faulty Goods Returns or Exchanges

If an item is delivered to you faulty or damaged this is our responsibility. If a fault or damage is confirmed we will reimburse you the cost of return postage. Please notify us immediately via email , download our returns form, complete and return your goods with your invoice/receipt to:
Returns Department
Sportfish
Winforton
Hereford
HR3 6SP

In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return such items to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.

Important note: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit.

In-Store Returns and Exchanges

We are happy to exchange or refund any non-sale item purchased from us that has not been used, has its original packaging and labels and is accompanied by its original receipt or proof of purchase, within 28 days of purchase. Any items bought in a sale or as a special offer may be exchanged or returned for credit within 14 days of purchase. Refunds cannot be given on sale or special offer purchases or on gift vouchers. Sportfish reserves the right to vary the quoted returns and exchanges timeframes and any such variation will be communicated in-store and on the website.

This policy is offered in addition to your statutory rights.

If you have any questions regarding our return and exchange policy, or require any further information please contact our returns department  where we will be happy to help you with your queries.

Email : returns@sportfish.co.uk
Telephone : 01544 327 111

Updated February 2022